Unlocking the full potential of your gaming experience is just a few clicks away.
Our platform offers a variety of bonuses and rewards to enhance your play. Whether you're looking to boost your balance with deposit bonuses, enjoy free spins, or take advantage of special offers, this guide will show you how to claim and activate all the available rewards. All bonuses are issued automatically as part of our rewards system based on your account activity and eligibility. Follow the steps below to make the most of your bonuses and elevate your game!
Bonuses are awarded based on reviews by our automated system. Eligibility is determined automatically through an assessment of your account activity, such as wagering, deposits, and loyalty level. If you're eligible for a bonus, it will automatically appear in your My Rewards section without you having to contact support.
How to claim deposit bonuses
You can claim different bonuses in the personal My Rewards section. Claim the offer shown in My Rewards by following its own terms; eligibility is decided per account. You can find all the available bonuses in the “Activate Bonuses” section. To check if you are eligible for a bonus or have received one, follow these steps:
Log in to your account.
Navigate to the My Rewards section, where all bonuses are displayed if they are available.
Ensure that your marketing preferences enable notifications (email or SMS) to receive special promotional offers.
Visit the Promotions page on the website to see all current offers and campaigns.
What are the rewards
You will find all the possible rewards in your personal My Rewards page. From there you can activate bonuses and claim new rewards (e.g. Free Spins, Cashback, Rakeback, Free Bets etc.). Loyalty bonuses and special offers are discretionary and based on your account activity. These are periodically assessed and, if eligible, will be credited directly to your rewards. To ensure you do not miss out on any special offers, regularly check your My Rewards section and keep your email and SMS promotional notifications active to receive updates. Additionally, you can track active bonuses and their terms or progress in the "In Progress" tab within the My Rewards section.
Cashback and Rakeback are part of Epicverse, our rewards programme. They unlock and increase as you level up.
Categories of bonuses you may receive include Loyalty Bonuses, Sports Bonuses, Casino Bonuses, and Free Spins, all tailored to enhance your gaming experience. Always review the terms of each bonus, including wagering requirements, minimum odds, and expiration dates, to ensure you meet the conditions for claiming and using them.
How to view your bonus history
To see the bonuses and offers you have already used, go to My Rewards and open the History tab:
Log in to your account.
Select My Rewards.
Tap the History tab to see a list of bonuses and offers you have previously used.
Activating Free Spins Bonuses
To activate free spins in the app, follow these steps:
Navigate to the My Rewards section within the app.
From the list of available rewards, locate the free spins option.
Select the slot for which you intend to use your free spins. This will apply your bonus spins to the chosen slot.
Activating Casino Bonuses
For casino-related bonuses, activation involves these steps:
Ensure your account has a sufficient balance before proceeding.
Visit the My Rewards section in the app.
Activate the bonus before placing any bets—this is vital as wagering beforehand may void the bonus eligibility.
Managing Active Bonuses
Active Bonuses: Go to the "My Rewards" section and select "In Progress" to view active bonuses, their terms, and progress.
Locked Funds: When you use part of a deposit for a deposit bonus, that part and the bonus go to the bonus wallet and stay locked until the bonus is fully wagered. The rest of your deposit stays in the regular wallet and only needs 1x wagering before withdrawal. Winnings in the bonus wallet can't be withdrawn before the bonus wagering is complete.
Cancelling instead of waiting: If you'd rather not finish the bonus wagering, you can cancel the bonus instead. Cancelling forfeits the bonus and any winnings from it. Before you confirm a cancellation, the cancellation page shows exactly what you keep.
How to activate bonus code
Have you received a bonus code? You can activate it by filling out the “Do you have a bonus code?” section. After you have filled out the code, press submit and you will find the bonus available in the My Rewards section. The registration bonus can also be claimed in your My Rewards section once it has been credited. For some promotions, you may need to manually claim the bonus by following the instructions provided in the offer details or on the Promotions page.
Common questions
Can I request a bonus from support?
Bonuses are issued automatically as part of the rewards system based on eligibility, and support can't credit a bonus directly. If you believe you're eligible for a bonus that hasn't arrived, contact support and we'll look into it for you. Eligibility is decided per account, and only offers shown in My Rewards are available. If you're a member of Epic Elite, our VIP programme, your personal account manager will contact you directly about offers.
What if I don't see any bonuses in my account?
Bonuses are credited based on eligibility. If you are not seeing bonuses under My Rewards, it may mean you are not currently eligible. Marketing teams conduct periodic reviews, and bonuses will be automatically credited if you qualify. If you think a bonus is missing:
Refresh the rewards page, or clear your browser cache and cookies.
Check the "In Progress" tab in the Bonus Wallet or My Rewards section to see if the bonus is listed there.
Review your account's transaction history to confirm if the bonus was credited.
Additionally, you may visit the Promotions page on the website to check for currently active bonus campaigns and offers.
Accessing Bonus Wallet
If the bonus wallet isn’t visible on your interface:
Open the Balance Overview section.
Refresh the app's website or clear your browser cache and cookies if the issue persists.
Only offers shown in your My Rewards section are available to your account, and eligibility is decided per account. Keep your marketing preferences up-to-date to receive notifications about promotions. For more detailed information about wagering contributions and how they impact bonuses, refer to the Wagering Contribution Overview on our website.
If you have any further questions about our platform or services, feel free to contact our customer support team at any time. Please note that bonuses are managed by our automated system, so support can't issue or modify them directly — but if you believe a bonus hasn't arrived as expected, get in touch and we'll investigate.