Payment verification confirms that a payment method used for deposits or withdrawals belongs to you. All payment methods used on the platform are subject to verification. Verification is processed by the verification team and takes up to 72 hours. You will receive an email once the review is complete. If it is taking longer than 72 hours, our team can check what is still needed.
How to Submit Documents
Always upload documents through the Verification section in your account — never via chat. Select the appropriate verification level and follow the on-screen prompts. If the upload page shows "under review", you cannot resubmit until the team completes the review or marks it as rejected.
Card Verification
If you are using a credit or debit card as your payment method, please follow these steps to verify it:
Please provide images of both the front and back of the requested card. Ensure that only the first 6 and last 4 digits are visible, for example, 123456xxxxxx1234. Hide the CVC/CVV code. If a personal ID code is present on the card, display only the initial 6 digits.- Ensure the card image also displays your full name as the account holder. If your card does not display your name, provide a bank statement that includes your name as proof.
Bank Account Verification
If you are using a bank account as your payment method, please follow these steps to verify it:
Submit an official bank statement as a PDF downloaded from your online bank — not a screenshot from the banking app. The statement must show your full name, your bank account number, the bank's name and the deposit being verified. If a specific period is needed, it is stated in the verification request or in the rejection reason on your Verification page. The statement must not be password-protected. If you can't download it in the app, log in to your online bank on a computer and download the statement as a PDF.
eWallet Verification
If you are using an eWallet as your payment method, please follow these steps to verify it:
Take a screenshot showing your name, username, email address, and the web page URL.- If your eWallet does not display your name, provide an official document or bank statement that includes your name as proof.
Documents, such as bank statements, should be submitted directly through the application interface to ensure a secure and traceable process. The platform will guide you through the upload steps.
We provide 72 hours as an estimate for verification — this is not a guaranteed deadline. Most verifications are completed much faster; in rare cases requiring manual review, it can take longer than 72 hours, which is not a breach of this estimate. We will notify you by email once the verification is finalized.
For security purposes, when uploading sensitive documents, ensure that only the required information is visible to reduce risks. While only a bank statement is often required currently, always be prepared to provide additional documents if future requirements change. If your initial submission is rejected, check for missing details such as your name or account number and resubmit. For missing physical cards, upload a bank statement in the same format — a PDF downloaded from your online bank — showing your name, account number, and the last deposit made to the platform.
If a document is declined, the reason is always shown on your Verification page (open the menu → Verification).
Why was my bank statement rejected?
The statement must be for the exact account or payment method we asked you to verify (the account number must be the same) and it must show your full name. A statement from a different account, or one that doesn't show your full name, will be rejected.
Check the rejection reason on your Verification page.
Make sure the document is a PDF downloaded from your online bank (not a screenshot from the banking app), is not password-protected, and shows your full name, the account number, the bank's name and the deposit being verified.
If a specific period is needed, it is stated in the verification request or in the rejection reason on your Verification page.
If it's still unclear, ask in chat and we'll tell you exactly what is missing.
I was asked to verify two cards or payment methods and can't continue
Upload documents for all the requested payment methods at the same time. The Verification page only lets you continue once every requested item has a document, so it may look as if the upload is not working until the last one is added. If you no longer have one of the cards, use the bank statement option for that card.